- iPads: students and teachers alike will have problems with their iPads, the problems ranging from iBook download, wi-fi connectivity, and frozen apps. Here are some of the tactics that help relieve some of the situations.
- Rebooting: Rebooting means to restart the app, wi-fi, and/or the iPad. Turning the device or app off and back on is like sleeping for the devices, and it solves more than half of the problems that arise. There is a difference between closing an app and turning it off. Closing involves pressing the home button or going to another app, while turning it off requires double pressing on the home button and swiping up on the app that you wish to close. Locking the device by pressing the power button once is also different from turning the device off by holding the power button for approximately 3 seconds. Make sure to reboot by turning off the apps and iPad.
- App Update: Organizations that make apps constantly make changes so the app can operate best under the new iOS or the iPad update. Keep your apps updated so that the apps work as smoothly. You can do this by going to the "App Store: and tap on "Updates" on the bottom right corner.
- **A BIG caveat at SJP: app update and the iOS update are two different things. You must wait until you hear from the Infomational Technology (IT) Department to give a go before updating the iOS. Updating the iOS would require going to "Settings" on the home screen and tapping on "General", then "Software Update". If you update prematurely, your printing or connectivity capacity may get compromised. Once given permission, do make sure to update the iOS for the smoothest function of the apps.
- Manage Storage: make sure to delete the books from last year (they will still remain on the cloud) or apps that you do not need so there is enough storage for additional apps and ebooks.
- For more troubleshooting guideline, check out Apple's support page
- Apple TV: Apple TV is placed above the projector and there are not too many problems happen with it. However, sometimes there are connectivity issues and when it happens, you can unplug and replug the power cord on the wall as well as rebooting the wi-fi on the iPad. Refer to Apple's Apple TV support page for additional information.
- Projector: Similar to Apple TV, there are not too many things that go wrong with the projector, but when they do, here are the possible sources:
- HDMI cable: check to make sure the HDMI cable is plugged into the wall properly, or the display will be distorted or off.
- Power cord: make sure that the power cord is plugged into the wall properly.
- Lamp: if the display is tinted, faint, or off while the projector still being on, then contact the IT for a replacement.
- Refer to the pdf manual for the EPSON Powerlite 585w projector.
If the problems persist, call the IT department (x385) or email the Information Services Department.
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